Thank you for shopping at Glonvo. We strive to provide you with high-quality gaming products and excellent customer service. In the event that you are not fully satisfied with your purchase, we offer a Refund and Returns Policy to ensure your peace of mind. Please read this policy carefully to understand your rights and options.

1. Eligibility for Returns:

We accept returns for most products within 30 days from the date of delivery. To be eligible for a return, the item must be in its original condition, unused, undamaged, and in the original packaging. Please note that certain products, such as digital downloads or software, may not be eligible for return due to their nature. Additionally, items marked as “final sale” or “non-returnable” cannot be returned.

2. Return Process:

To initiate a return, please contact our customer support within the specified return period. Our support team will guide you through the return process and provide you with the necessary instructions. In most cases, you will be required to provide proof of purchase, such as your order number or receipt, to validate the return.

3. Return Shipping:

The customer is responsible for the return shipping costs unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items to ensure safe and reliable return delivery. Glonvo is not responsible for any lost or damaged items during the return shipping process.

4. Refund Process:

Once your returned item is received and inspected, we will notify you of the status of your refund. If the return is approved, we will initiate a refund to your original payment method. Please note that the refund amount may be subject to deductions for any applicable restocking fees, return shipping costs, or damages incurred to the product.

5. Refund Timeframe:

Refunds are typically processed within a reasonable timeframe, usually within 5-10 business days after the returned item is received and inspected. However, the actual time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.

6. Damaged or Defective Products:

In the event that you receive a damaged or defective product, please contact our customer support immediately. We will work with you to resolve the issue by providing a replacement, repair, or refund, depending on the circumstances. We may request supporting documentation or images to assess the damage or defect.

7. Exceptions and Special Circumstances:

In some cases, exceptions or special circumstances may apply to our Refund and Returns Policy. These may include warranty claims, manufacturer’s guarantees, or product-specific return policies. We will provide detailed information and instructions regarding such cases on the respective product pages or in the product documentation.

8. Non-Returnable Items:

Certain items are non-returnable for hygienic or safety reasons. This includes but is not limited to opened software, digital downloads, intimate apparel, and products with hygiene seals that have been removed.

If you have any questions or concerns regarding our Refund and Returns Policy, please contact our customer support, and we will be happy to assist you.